Return and Refund Policy
last updated: November 04, 2025
please read these Return and Refund Policy carefully before using Our Service.

 How to Return

·         Sign in to your Migstar Account, click on “My Account” from bottom.

·         Select the “My Order” section and click on the View all.

·         Choose the item you want to return and click on “initiate return”

·         Please select your desired refund method.

·         Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

·         Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Migstar Return Acknowledgment paper and reserve it for future reference.

·         Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Return Your Product Easily with Migstar Return Policy

Are you unsatisfied with your recent Migstar purchase? Returning a product on Migstar is now hassle-free. Discover the straightforward steps on how to return in Migstar. Migstar return process ensures your shopping experience is smooth and trustworthy. Our comprehensive guide ensures you are well-informed about your rights and the procedures to follow. Whether it's a faulty gadget or a mismatched outfit, learn how to navigate the Migstar return process seamlessly. From initiating a return to tracking it, find out how to return to Migstar effortlessly. With Migstar customer-friendly return policy, your satisfaction is our priority. Discover the simple and streamlined Migstar return process designed for a hassle-free shopping experience

Your Step-by-Step Guide on Migstar Returns

Facing issues with your recent purchase? Wondering, how do I return my item in Migstar? Discover how to return your items in Migstar with a step-by-step guide, ensuring a seamless return procedure. On this page, we break down the process into digestible steps, ensuring a hassle-free return experience. We've got you covered from initiating the return to packing the item and scheduling a pickup. Navigate through Migstar straightforward return protocols and ensure a smooth shopping experience every time. Your journey towards resolving any purchase issues on Migstar is just a click away.

Returns Policy

·         If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Migstar website. Return request must be raised within 3 or 5 days from the date of delivery.

·         For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

·       Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

·       Delivered product is incomplete (i.e. has missing items and/or accessories)

·       Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

·       Delivered product is does not match product description or picture (i.e product not as advertised)

·       Delivered product does not fit. (i.e. size is unsuitable)

Issuance of Refunds

·         The processing time of your refund depends on the type of refund and the payment method you used.

·         The refund period / process starts when Migstar has processed your refund according to your refund type.

·         The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Migstar will process your refund according to the following refund types

·         Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

·         Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

·         Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Note: Maximum refund timeline excludes weekends and public holidays.

Important Note:

·         The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

·         In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

·         For voucher refund method will not eligible for any modification.

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Migstar packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
4. While you return the item at our hub, please collect the Migstar Return Acknowledgement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.